5 Easy Steps to Improving Your Security Guard Service
When property supervisors employ security guard companies they have an image in your mind of exactly what their contract security force will look like, but also often what they get is not what they envisioned. What we have found is that most security guard companies are capable of providing the support that property supervisors want, but also often do not due to a lack of ongoing quality control procedures.
Security guard companies are unlike any vendor that a home manager usually hires. If you employ a painter, then you are able to see whether they are doing their tasks by looking at the walls. However, when you employ a security guard company, how often can you see if the protector company is performing their job including running background checks and drug screenings, providing good training to your guards, and effectively tracking and supervising your defenses. In most instances they likely are, but it’s important to employ a system of verification and quality control to make sure that problems associated with the lack of doing these tasks do not begin to occur.
In this guide we’ll discuss five (5) easy steps to enhancing your security guard service and attaining everything you picture as your ideal key holding london.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a predetermined amount of training before they could begin working as security guards. If your condition is among those states, make sure that your security guard company is compliant.
If you’re in a state where there are no state requirements for shield certificate, then investigate the sort of training that’s being supplied by your security company and inquire does it seem adequate.
Additionally, is the security guard company performing history and drug screenings on all your guards BEFORE they send them to your property? If they’re, they ought to be providing you with verifications. Otherwise, why?
Another superb way to display if the protector is a fantastic match for your house is to conduct a short”interview” to get a sense of the guard and to describe your expectations. This initial dialogue will tell you a lot about what to expect from that guard and it provides you an opportunity to ask a different guard if you feel that it is essential.
Assess Guard Training
Though most security guard companies have an extremely thorough orientation that introduces every guard to the company itself, in many circumstances the shield’s orientation to his delegated property is not as complete. We call the orientation to the delegated property”Website Specific Training”. Find out what your site specific training looks like:
• Does it occur at your premises?
• Who does the training?
• How long is each officer educated?
• How long can the security company double bank?
Determine the response to each of these questions and be certain that they match what you feel is sufficient. You should even consider sitting in on your security guard company’s orientation and also your site specific training to get an understanding of what goes on preparing a guard to work at your premises.
Review Your Guard’s Supervision
Guard supervision is among the more important factors of very good security guard support. When security companies provide poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the opportunity for the protector to learn and better understand their responsibilities. When the guards are not being supervised, they begin to feel that their work is not significant and they begin to find themselves as less of a part of the security team. When guards do not feel like part of your team it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors may not be included. If your contract does not demand onsite oversight, how can your security guard company remotely oversee its defenses? Outside of the Standard security company field supervisor spot checks, the 2 methods of remote oversight that prove most successful are:
Officer Tour Tracking Systems Officer Check-Ins
If your guards must make rounds of your premises, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a remote way of tracking the guards while they’re in your premises. These tracking systems permit the security guard company to track the log and time the action of these guards while they’re making rounds to various areas in your premises. Many Officer Tour Tracking Systems can generate reports that empower the security guard company to quickly get an understanding of if the protector is making rounds. The property manager also needs to be provided with an abridged version of those reports. Manufacturers of such systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that using a system for guards to check in regularly with the security guard company provides a way of making certain that each guard is safe and alert. Using guards check-in regularly together with the security guard company, at least every 30 minutes, guards feel that their safety is important and that being awake and alert is an important part of their job.
Inspect Your Favorite
After hours inspections of your defenses are almost always good ways of finding out just what is happening with your security as you are not there. Through these inspections, be sure to ask your security guards questions regarding their responsibilities and duties to make sure that they understand their tasks. In fact, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) with a certified security adviser as part of your ongoing security program. Remember, when selecting a security adviser be sure that the adviser is not really a security guard company. If that’s the case, your audit is guaranteed to turn up problems with your current security guard company.